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See a complete list of Training pages and topics HERE

 

Getting Started - ThermoGrid Setup

Login:

You have receive an address for you ThermoGRID account... The address will be ((your company name).thermogrid.com)  Type this into the address bar at the top of your browser, we recommend using Google Chrome as your browser.

My Account Page (click your name in the top right of the screen)

• Password
• Phone
• Email

Setup Employees

 When getting started you can send ThermoGRID Support all employees and we can set them up. ([email protected])

To do this on your own you can go to Manage User Accounts.

Setup Clients

 Export & Transfer Clients QBD 

 Export & Transfer Clients QBO 

 If you are exporting from another type of software account make sure you export all the info you want in ThermoGRID. A lot of software will make you export multiple lists to get extra info such as Client info, Memberships, Equipment, and Notes. We can tie all this info together if you are doing a full setup, but each export must contain something consistent to tie them together such as a client number. If you are trying the exports together by name or address you are probably going to have duplications.

Setup Your Pricing

 Example Price Books You Can Use For HVAC or create you own items. Make sure all items are in the same format as you see in the example service catalogs. (Description in proper column, Model # in the proper column, Equipment Cost in the proper column, etc.)

Setup Inventory

Make sure all items are in your Service Catalog before setting up your inventory.

Training Sessions:

Training Checklist

* Have pricing uploaded first if possible.

 

 

 

Basic Training

Intro to training:

Top right of you ThermoGRID account says “help” this leads you here

All Help Pages Here

Call

This is the phone ringing. This way you can track all types of calls coming in, not only client but vendors telemarketers etc.

(Enter client data)

Job

This is a client requesting services where you need to send a representative to a location or a job that needs to be completed. The job is what is dispatched to a technician and the job is what shows up on the calendar.

(Pulls in client data from the Call)

(For entering Job type and details of the job)

Order

The order is where the technician or sales rep is able to put together a list of item recommended or completed. The order is what we use to create invoices, estimates, proposals, receipts, contracts, etc.

(Pulls all client info from the call)

(Tied to DMR job  types from the job)

(Job costing tied to the Job)

 

Calendar and Login 

Call Center

Basic Training Scheduling & Dispatching

 

Call Center Part 1

Scheduling Dispatching - To Track KPIs and use DMR (Daily Management Report)

Client Management, History, Locations

Scheduling - Dispatching

 

Call Center Part 2

Closing (time sheets, orders, jobs, calls)

Setup QuickBooks

 

Memberships - Agreements - PMs - Service Contracts

 

Setup and Manage Memberships. (PMs, Service Contracts, Clubs)

Service

Invoice a client a repair in less than 45 seconds

Basic: (Invoicing, Pictures, Job Docs, Clock in and out, Job Status, M# S#, Load Calculations, Order Status)

Also See:

Load Calc

Service Technician

Credit Cards

Order Estimate

Inventory

 

 

 

Sales

Provide an estimate to a client in less than 45 seconds

Basic: (Invoicing, Pictures, Job Docs, Clock in and out, Job Status, M# S#, Load Calculations, Order Status)

Also See

Sales Representative

Engineering Analysis

Credit Cards

Order Estimate

 

Purchasing – Install Coordinator

All the equipment and materials you sell for an install must be setup in the Service Catalog with suppliers names in on the item itself to do the automatic ordering for installs. Once this is done you will have PO generated by supplier on the Supplier Orders tab of the view outputs on an order.

To do the Inventory Management you must complete the setup of your locations and stock levels.

 

Service Catalog - Price Book - Tags

 

Service Catalog

Installer - PO

Installer

Inventory

Credit Cards

 

 

 

Troubleshooting

When troubleshooting there are a few things you can do from your end.

Check the Internet, Device, and  Browser.

Internet

Check internet connection and speed.  www.Speedtest.net  - Speed should be 40+ mbps Download speed Try a different network. If you are on your normal internet try to use a hotspot that is using data (3g or better) not wifi and see if the challenge continues.

If you are having issues all of the sudden being able to use ThermoGrid use a device that is not connected to your company network. One way to do this is use a smartphone or tablet that has wifi off. From here try to login into TG, if the device can access TG but the devices on your company wifi or network cannot then you need to contact your internet provider and let them know the situation. They may need to white list TG so you can access again.

Device

Do you have the same issue on a different device?

Check mobile vs desktop as well.

Browser

Are you using Google Chrome?

Is the browser up to date? In Chrome click - the 3 dots in the top right of the browser, click - Help, click - About Google Chrome.

Try a different browser. 

Try to recreate the issue on a different device.

  If you can not recreate the issue on a different device using a different network, see below.

Challenges:

• Logo not loading
• VoIP recordings not loading or playing
• Can't get to ThermoGRID login site
• Can't upload/download file, documents, pics
• Can not process Credit cards or ACH

If other devices can do this from other networks check DNS.

Settings>More Tools>Developer Tools>Console

If you see an error "unable to load" (404) "Name not Resolving" you will need to change your DNS.

On the device go to network settings>Advanced>+DNS Server

Use 1.1.1.1 or 8.8.8.8

VPN - Notice if you use a VPN

For security reasons, in our recent maintenance window, we started to block web traffic to ThermoGRID from areas outside the US and Canada.

 

We are currently only targeting companies in the US and Canada so this shouldn't be a problem for most of our customers. It can however, affect some people in specific circumstances.

 

To determine if this will affect you, you can review the following questions:

 

1. Do you plan on using ThermoGRID while traveling outside the US and Canada?

      1b) No. - This change will not affect you for this scenario.

      1a) Yes. - You will be affected by this change and will likely not be able to connect to ThermoGRID.

                       If you still need to use ThermoGRID while traveling outside the US or Canada, look into getting a VPN or a proxy server that is based in the US or Canada.

2. Do you use a VPN while at work?

      2b) No. - This change will not affect you for this scenario.  

      2a) Yes. -  Review question 3.

            3. Do you connect to a VPN server outside the US or Canada or get proxied through a country outside the US or Canada ?

                  3a) Yes. - You will be affected by this change and will likely not be able to connect to ThermoGRID.

                                   In your VPN client, try to change locations to one in the US or Canada or switch to another VPN provider.

                  3b) No. - This change will not affect you for this scenario.

                  3c) I'm not sure. - Look at your VPN client and try to locate where you are connected to.

                                               If it's in the US and/or Canada and ThermoGRID is currently working for you, you should be okay. 

                                               If it's not in the US and/or Canada or you can't currently connect to ThermoGRID, in your VPN client, try to change locations to one in the US or Canada or switch to another VPN provider.

 

 

ThermoGRID Website

https://www.ecisolutions.com/equipment-maintenance-service/thermogrid/