Main Page

How to Use ThermoGRID WIKI

 

If you want to find how to create an estimate, type in "estimate" in the search bar. This will then present you will all the pages containing the word estimate. From here you can choose the page that seems to work best for what you are looking for.

If you want to see all pages that have been created, click: "Special Pages" on the left and under where it says Lists of Pages you will see "All pages". Here you can see all the pages and explore areas you want to lear more about. 

New Features & Updates

Coming Soon:​

• VOIP auto tracking marketing by number​, 2 way texting, delete recordings, and port numbers easier.
• Fleet Management - Maintenance/Vehicle Start, Speed, Breaking, Etc.
• App integration through Zapier - Marketing Program

1-15-17

 Add pop-up window on payroll report to show a breakdown of hours by job type.

1-14-18

New help center under construction, it operates like Wikipedia - Will be complete this month.

1-2-18

1. Changes to job dispatching:

• Assistants now receive notifications.
• If you change the tech, only the tech will get a email/text.
• If you update the assistants, only the assistants will only get emails/texts.
• If you update the date, the tech and assistants will both get emails/texts.
• Also fixed strange UI bugs with that page. In some situations, choosing assistants would wipe out the tech and vise versa.

2. VOIP Lead Source Tracking

3. VOIP Browser Client Usage - On Communication Integrations page, include Browser Client minutes in usage statistics.

12-21-17

• On the manage stock levels page, there is now a button a user can click to add an item to the service catalog directly. Once they save they are taken back to the stock levels page. This should eliminate about 5 clicks in that process.
• Fix for service catalog import from adding new values to manage drop downs for the custom filters.

12-20-17

• Added primary job type filter to orders report. Also fixed lead source filters so you can select multiple.
• Changed "Link to Call" to "Link to Job" so orders can now be linked to a call and job so other TG features can utilized.
• Added "Actual Labor Hours" and "Actual Labor Cost" rows to job costing page under the commission summary section.

12-19-17

• Change "Inventory Restock" page to "Items Used"
• Allow ordering for inventory items that are not in stock, purchased items that are not a part of inventory on Items Used page.

12-18-17

• Fix timezone issue causing deleted recurring events to remain displaying on the calendar.
• Add time to date on "end on date" field for recurring events.

12-14-17

• Unlock names for types and filters in service catalog... (be able to change names of the pages on the export).

12-12-17

1st phase of 3 VoIP

• Make calls
• Take calls
• Forward calls to multiple numbers
• Record calls and they auto attach to calls

12-8-17

• Auto select tax for new clients

12-6-17

1) On the membership report, change the "Due" and "Overdue" filters to where if "only" is selected for both, both due and overdue memberships will be shown.
2) On membership report, fix bug with the visit begin date and visit end date filters.
3) On payroll report, add columns to break down regular hours and overtime hours.

 

http://www.thermogrid.org/updates.html

 

Full Feature List

All Features - Any Tablet - Any Smart Phone - Anywhere - Anytime

 

Check them out Here

Getting Strarted with Thermogrid - How to Navigate ThermoGRID

Login:

You have receive an address for you ThermoGRID account... The address will be your campany name.thermogrid.com

Type this into the address bar at the top of your browser, we recommend using google chrome as yor browser.

Home Page

• Terms of use
• Support

My Account Page (click your name in the top right of the screen)

• Password
• Phone
• Email

Training: Training Checklist

* Have pricing uploaded first if possible.

Session 1 -  Administration/ Management - 1 to 2 hours

Learn to customizeThermoGRID and setup. Setup QB

Session 2 - Call Center - 1 hour

Learn to schedule and dispatch. Need to book assign jobs to (Sales/Techs/Installers)

Session 3 - Sales/Techs/Installers - 1 hour

Learn to give estimates and invoices to clients with signature and payment. Learn load calc., job docs, inventory, upload pics, and submit

Session 4 - Sales/Techs/Installers - 30 min Call center follows 1.5 hour 

Answer questions about previous training (Learn to give estimates and invoices to clients with signature and payment. Learn load calc., job docs, inventory, upload pics, and submit)

Call center learn to close orders/jobs/calls - transfer to QB - QB Log

Navigation: 

See All our help Pages: [1]

 

 

How to use ThermoGRID

See all of our help pages  Here

 

 

Partner Training & Consulting

Online Training - Webinars - Onsite

#1 Recruiting

• When to recruit
• Where to recreuit
• How to recruit
• Creating Ads
• Getting top talent
• Retention

#1 Call Center

• Scripts
• Club Sales
• Call Conversion
• Scheduling
• Dispatching for profit

#1 Sales 

• Scripts
• Objection handling
• Psychology of sales

#1 Service

• Agreement Sales
• Average Ticket
• Generating Leads
• Technical
• EPA

Management

• Accountability
• Personality Assessing
• Time Management
• Manage 
• Coaching
• Leading

 

 

Onsite

#1 Recruiting

• When to recruit
• Where to recreuit
• How to recruit
• Creating Ads
• Getting top talent
• Retention

#1 Call Center

• Scripts
• Club Sales
• Call Conversion
• Scheduling
• Dispatching for profit

#1 Sales 

• Scripts
• Objection handling
• Psychology of sales

#1 Service

• Agreement Sales
• Average Ticket
• Generating Leads
• Technical
• EPA

Management

• Accountability
• Personality Assessing
• Time Management
• Manage 
• Coaching
• Leading

Contact ThermoGRID Support

http://www.thermogrid.org/contact.html

 

[email protected]

1-800-592-3611

ThermoGRID Website

www.ThermoGRID.com