Message Center
Contents
Text
Client
Appointment Reminder
Create Message:
Click:
Administration
Manage Communications
Manage Email Templates
+ New Item
Category = Customer Email (About Upcoming jobs)
Add a title,the title is your internal name
Add a Subject, the subject is what will be in the subject to the client.
Type in any message you want and you can use tokens to prepopulate that information that will be specific to a job or technician. Example of a token: Template:Client first name this will bring in the clients first name from the job.
Use of Bold and Italic. the "o" goes in front "c" goes in the back. Example: Let's say that we want the word "House" to be bold. Template:Bold oHouseTemplate:Bold c
Job Notification
Employee
Dispatch Notification
Job Reminder
Client
Appointment Reminder
Click:
Create Message:
Administration
Manage Communications
Manage Text Templates
+ New Item
Category = Customer SMS Notification (About Upcoming jobs)
Add a title,the title is your internal name
Type in any message you want and you can use tokens to prepopulate that information that will be specific to a job or technician. Example of a token: Template:Client first name this will bring in the clients first name from the job.
Use of Bold and Italic. the "o" goes in front "c" goes in the back. Example: Let's say that we want the word "House" to be bold. Template:Bold oHouseTemplate:Bold c
Message Settings:
Click
Administration
Company Settings
Edit
Customer Notification Settings (about upcoming calls)
Notification Method - None, Email, Text/SMS, Both (choose type of message)
Notifications + Add Notification.... you can add multiple.
Job Message:
Click:
Administration
Manage Drop Downs
Primary Job Types
Edit
You are able to choose different messages that you created for each type of job if you want.
After all modifications are done make sure each Primary Job Type has a "role" checked off.
