Difference between revisions of "NavBar - Calls"
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= New Call = | = New Call = | ||
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| + | When adding a new Call one of the first things you can do is add a client in. There are two areas you can search for an existing client. | ||
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| + | 1. Select Client.. here you can type in a clients name and it will search the entire client base for them and then you can select a location. If you do not select a location it will add a new location to the client. | ||
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| + | 2. First Name, Last Name, Primary Phone Number, Company Name, Address Line 1... Any of these areas will do a search for an existing client, only 5 clients will display at a time so if you do not see the client initially continue to type more info in and it will continue to search for them. | ||
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| + | If it is a new client you can type in the client information and click the orange button Create New Client... this will save all this information to your data base. | ||
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| + | If this is an existing client it will display any existing balance the client has under Client Balance, it will be red. | ||
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| + | If you want to see history | ||
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| + | If the client has a membership | ||
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| + | Notes: There are 4 Note sections on a call. | ||
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| + | 1. Address Description = Any notes typed in here will save in the database to this address. So if you need a 14' ladder every time you go to this house this is where it should be typed in and every time a call is booked for the location the notes will appear and will save in the client section. | ||
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| + | 2. Notes = Any notes typed in here will save in the database to this client. So if you need to bill this client every time work is done no matter what location this is where it should be typed in and every time a call is booked for this client the notes will appear and will save in the client section. | ||
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| + | 3. Tech Notes = Since at most companies they do not let techs have the role to add calls or dispatch they can not update information such as address or phone numbers so they can type information here and it will display for the call center to update the information.. techs can also put in instructions on how to get to a house that Google maps does not populate properly. these notes will populate every time a call is booked and save in the client section. | ||
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| + | 4. Call Description = If a client starts going in to challenges with there system right away before you even gathered all their information and it seems important to take notes you can do in this area and when you create a job it will transfer these notes to the job. If the job is already created these notes will not transfer through and the notes should be typed in on the job notes called Description. | ||
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| + | </div> | ||
= Status Filter = | = Status Filter = | ||
Revision as of 11:30, 31 March 2018
New Call
When adding a new Call one of the first things you can do is add a client in. There are two areas you can search for an existing client.
1. Select Client.. here you can type in a clients name and it will search the entire client base for them and then you can select a location. If you do not select a location it will add a new location to the client.
2. First Name, Last Name, Primary Phone Number, Company Name, Address Line 1... Any of these areas will do a search for an existing client, only 5 clients will display at a time so if you do not see the client initially continue to type more info in and it will continue to search for them.
If it is a new client you can type in the client information and click the orange button Create New Client... this will save all this information to your data base.
If this is an existing client it will display any existing balance the client has under Client Balance, it will be red.
If you want to see history
If the client has a membership
Notes: There are 4 Note sections on a call.
1. Address Description = Any notes typed in here will save in the database to this address. So if you need a 14' ladder every time you go to this house this is where it should be typed in and every time a call is booked for the location the notes will appear and will save in the client section.
2. Notes = Any notes typed in here will save in the database to this client. So if you need to bill this client every time work is done no matter what location this is where it should be typed in and every time a call is booked for this client the notes will appear and will save in the client section.
3. Tech Notes = Since at most companies they do not let techs have the role to add calls or dispatch they can not update information such as address or phone numbers so they can type information here and it will display for the call center to update the information.. techs can also put in instructions on how to get to a house that Google maps does not populate properly. these notes will populate every time a call is booked and save in the client section.
4. Call Description = If a client starts going in to challenges with there system right away before you even gathered all their information and it seems important to take notes you can do in this area and when you create a job it will transfer these notes to the job. If the job is already created these notes will not transfer through and the notes should be typed in on the job notes called Description.
