Difference between revisions of "Main Page"

From ThermoGRID
Jump to: navigation, search
 
(98 intermediate revisions by 2 users not shown)
Line 1: Line 1:
−
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
+
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 
<div class="mw-parser-output">
 
<div class="mw-parser-output">
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output"><div class="mw-parser-output">
 
−
<div class="mw-parser-output"><div class="mw-parser-output">
 
 
= Demo Video =
 
= Demo Video =
−
<br/> <youtube urlargs="rel=0">https://youtu.be/Gtg8Rhjg6pQ</youtube></div> <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div>
+
Make sure you watch this before the training so you know the order of how you will be trained and can see the high level features. <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 +
*[https://help.thermogrid.com/index.php/Terms_&_Conditions_RISE Terms & Conditions RISE]
 +
*[https://help.thermogrid.com/index.php/Terms_&_Conditions_ThermoGrid Terms & Conditions ThermoGrid]
  
−
<div class="mw-parser-output">
+
&nbsp; <youtube urlargs="rel=0">Gtg8Rhjg6pQ</youtube>
−
<div class="mw-parser-output">
+
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
= <span style="color:#ff0000;">List of all training pages</span> =
 
−
<div class="mw-parser-output"><div class="mw-parser-output">See a complete list of Training pages and topics [https://help.thermogrid.com/index.php/Training HERE]</div>  
 
−
&nbsp;
 
−
</div> </div>
 
  
−
<div class="mw-parser-output"><div class="mw-parser-output">
+
= <span style="color:#ffffff;">Training</span> =
−
<div class="mw-parser-output">
+
<div class="mw-parser-output">[[File:Training.png|RTENOTITLE]]</div> <div class="mw-parser-output"><div class="mw-parser-output">
−
<div class="mw-parser-output">
+
== <span style="font-size:xx-large;">Setup - Drop Downs</span> ==
−
<div class="mw-parser-output">
 
−
= <span style="color:#ff0000;">Setup - Drop Downs</span> =
 
  
 
<span style="font-size:medium;">'''Login:'''</span>
 
<span style="font-size:medium;">'''Login:'''</span>
Line 38: Line 26:
 
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 
<youtube urlargs="rel=0">pP5Z2AlOPv0</youtube>
 
<youtube urlargs="rel=0">pP5Z2AlOPv0</youtube>
−
<div class="mw-parser-output">
+
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> &nbsp; <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="mw-parser-output">
−
<div class="mw-parser-output">
+
== <span style="font-size:xx-large;">Scheduling & Dispatching</span> ==
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
== Scheduling & Dispatching ==
 
  
−
&nbsp;
+
[https://help.thermogrid.com/images/3/31/ThermoGRID_-_Office_-_Dispatching.pdf ThermoGRID_-_Office_-_Dispatching.pdf]&nbsp;
  
 
<youtube urlargs="rel=0">j1H2rqBZVDM</youtube>
 
<youtube urlargs="rel=0">j1H2rqBZVDM</youtube>
Line 51: Line 36:
  
 
<youtube urlargs="rel=0">cwIgSRSlREE</youtube> &nbsp; &nbsp;
 
<youtube urlargs="rel=0">cwIgSRSlREE</youtube> &nbsp; &nbsp;
 +
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> &nbsp; <div class="mw-parser-output">&nbsp;</div> </div> </div> <div class="mw-parser-output">&nbsp;</div> </div>
 +
== <span style="font-size:xx-large;">Invoicing - Technician Sales Office</span> ==
 +
<div class="mw-parser-output">Standard Operating Procedures</div>
 +
[https://help.thermogrid.com/images/9/90/ThermoGrid_-_Field_Staff_-_Sales_Job.pdf ThermoGrid_-_Field_Staff_-_Sales_Job.pdf]&nbsp;
  
−
'''Call Center Part 2'''
+
[https://help.thermogrid.com/images/e/e2/ThermoGrid_-_Field_Staff_-_Service_Job.pdf ThermoGrid_-_Field_Staff_-_Service_Job.pdf]&nbsp;‎
  
−
Closing (time sheets, orders, jobs, calls)
+
[https://help.thermogrid.com/images/8/84/ThermoGrid_-_Field_Staff_-_Install_Job.pdf ThermoGrid_-_Field_Staff_-_Install_Job.pdf]&nbsp;
−
 
 
−
<youtube urlargs="rel=0">3OxWd4aCeW4</youtube>[https://help.thermogrid.com/index.php/QuickBooks Setup QuickBooks]
 
  
 
&nbsp;
 
&nbsp;
  
−
'''<span style="font-size:medium;">Memberships - Agreements - PMs - Service Contracts</span>'''
+
Creating Estimates and Invoices <youtube urlargs="rel=0">https://youtu.be/5f6U-zBBTP4</youtube>
−
<div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> <div class="mw-parser-output">[https://help.thermogrid.com/index.php/1._Tab_Administration#Club_Memberships Setup and Manage Memberships. (PMs, Service Contracts, Clubs)]</div> </div></div></div>
 
  
−
== Service ==
+
Advanced Invoicing Tasks (Add Pictures, Units/Equipment, Custom Job Docs) <youtube urlargs="rel=0">https://youtu.be/-wjmyXZJaKc</youtube>
  
−
Invoice a client a repair in less than 45 seconds
+
Counter Sale <youtube urlargs="rel=0">966boicSu9w</youtube>&nbsp;
 +
<div class="mw-parser-output">&nbsp;</div> </div> </div> </div> <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div>
 +
== Closing Orders, Jobs, Calls ==
 +
<div class="mw-parser-output">Standard Operating Procedure</div> <div class="mw-parser-output">[https://help.thermogrid.com/images/c/c9/ThermoGRID_-_Office_-_Job_Costing_&_Accounting.pdf ThermoGRID_-_Office_-_Job_Costing_&_Accounting.pdf]&nbsp;</div> </div> <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;
 +
<youtube urlargs="rel=0">IIeLkUroozk</youtube>
  
−
<youtube urlargs="rel=0">UkQqmIeYWGs</youtube>
+
== Purchasing – Install Coordinator ==
−
 
 
−
Basic: (Invoicing, Pictures, Job Docs, Clock in and out, Job Status, M# S#, Load Calculations, Order Status)
 
−
 
 
−
<youtube urlargs="rel=0">Dd8hl19bSBg</youtube>
 
−
 
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">Also See:</span></span></span></span></span>
 
−
 
 
−
[https://help.thermogrid.com/index.php/Engineering_Analysis <span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">Load Calc</span></span></span></span></span>]
 
−
 
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Service_Technician <span style="color:#0b0080">Service Technician</span>]</span></span></span></span></span>
 
−
 
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Credit_Cards <span style="color:#0b0080">Credit Cards</span>]</span></span></span></span></span>
 
−
<div class="mw-parser-output">
 
−
[https://help.thermogrid.com/index.php/4._Tab_My_Orders#Order_Estimate Order Estimate]
 
−
</div> [https://help.thermogrid.com/index.php/Inventory Inventory] <div class="mw-parser-output">&nbsp;</div> &nbsp; <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div>
 
−
== Sales ==
 
−
 
 
−
Provide an estimate to a client in less than 45 seconds
 
−
 
 
−
<youtube urlargs="rel=0">ZP19mIKNf4k</youtube>
 
−
 
 
−
Basic: (Invoicing, Pictures, Job Docs, Clock in and out, Job Status, M# S#, Load Calculations, Order Status)
 
−
 
 
−
<youtube urlargs="rel=0">ubX583-_FX4</youtube>
 
−
 
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">Also See</span></span></span></span></span>
 
  
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Sales_Representative <span style="color:#0b0080">Sales Representative</span>]</span></span></span></span></span>
+
Standard Operating Procedure
  
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Engineering_Analysis <span style="color:#0b0080">Engineering Analysis</span>]</span></span></span></span></span>
+
[https://help.thermogrid.com/images/e/e3/ThermoGRID_-_Office_-_Supplier_Orders.pdf ThermoGRID_-_Office_-_Supplier_Orders.pdf]&nbsp;‎
−
 
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Credit_Cards <span style="color:#0b0080">Credit Cards</span>]</span></span></span></span></span>
 
−
 
 
−
[https://help.thermogrid.com/index.php/4._Tab_My_Orders#Order_Estimate Order Estimate]
 
−
<div class="mw-parser-output">&nbsp;</div> </div> </div> </div> <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 
−
== Purchasing – Install Coordinator ==
 
  
 
All the equipment and materials you sell for an install must be setup&nbsp;in the [[Service_Catalog|Service Catalog]]&nbsp;with suppliers names in on the item itself to do the automatic ordering for installs. Once this is done you will have PO generated by supplier on the&nbsp;[https://help.thermogrid.com/index.php/4._Tab_My_Orders#Supplier_Orders Supplier Orders]&nbsp;tab of the view outputs on an order.
 
All the equipment and materials you sell for an install must be setup&nbsp;in the [[Service_Catalog|Service Catalog]]&nbsp;with suppliers names in on the item itself to do the automatic ordering for installs. Once this is done you will have PO generated by supplier on the&nbsp;[https://help.thermogrid.com/index.php/4._Tab_My_Orders#Supplier_Orders Supplier Orders]&nbsp;tab of the view outputs on an order.
Line 110: Line 68:
  
 
&nbsp;
 
&nbsp;
−
'''<span style="font-size:medium;">Service Catalog - Price Book - Tags</span>''' <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output">[https://help.thermogrid.com/index.php/Service_Catalog Service Catalog]</div> </div> </div> </div> </div> </div> </div>  
+
</div> <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div></div>
−
== Installer - PO ==
 
  
−
<youtube urlargs="rel=0">TiVNv3AbHZI</youtube>
 
−
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Installer <span style="color:#0b0080">Installer</span>]</span></span></span></span></span>
 
−
 
−
[https://help.thermogrid.com/index.php/Inventory <span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222"><span style="color:#0b0080">Inventory</span></span></span></span></span></span>]
 
−
 
−
<span style="background:white"><span style="line-height:normal"><span style="font-size:10.5pt"><span style="font-family:"><span style="color:#222222">[https://help.thermogrid.com/index.php/Credit_Cards <span style="color:#0b0080">Credit Cards</span>]</span></span></span></span></span>
 
−
 
−
&nbsp;
 
−
 
−
&nbsp;
 
−
<div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div></div></div></div></div></div></div></div>
 
−
 
−
= <span style="color:#e74c3c;">Troubleshooting</span> =
 
−
 
−
When troubleshooting there are a few things you can do from your end.
 
−
 
−
Check the Internet, Device, and&nbsp; Browser.
 
−
<div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">
 
 
<div class="mw-parser-output">
 
<div class="mw-parser-output">
−
== Internet ==
 
−
 
−
Check internet connection and speed.&nbsp; www.Speedtest.net&nbsp; - Speed should be 40+ mbps Download speed Try a different network. If you are on your normal internet try to use a hotspot that is using data (3g or better) not wifi and see if the challenge continues.
 
−
 
−
If you are having issues all of the sudden being able to use ThermoGrid&nbsp;use a device that is not connected to your company network. One way to do this is use a smartphone or tablet that has wifi off. From here try to login into TG, if the device can access TG but the devices on your company wifi or network cannot then you need to contact your internet provider and let them know the situation. They may need to white list TG so you can access again.
 
−
</div>
 
−
 
−
== Device ==
 
−
 
−
Do you have the same issue on a different device?
 
−
 
−
Check mobile vs desktop as well.
 
 
<div class="mw-parser-output">
 
<div class="mw-parser-output">
 
<div class="mw-parser-output">
 
<div class="mw-parser-output">
−
== Browser ==
+
= '''<span style="color:#ff0000;">List of all ThermoGrid training pages</span>''' =
 +
<div class="mw-parser-output">
 +
{| border="1" cellpadding="1" cellspacing="1" style="width: 1100px;"
 +
|-
 +
|
 +
*'''[[NavBar|Navigation Bar / NavBar]]'''
 +
*[https://help.thermogrid.com/index.php/2._Tab_Calendar NavBar -&nbsp;Calendar]
 +
*[https://help.thermogrid.com/index.php/3._Tab_My_Calls NavBar -&nbsp;Calls]
 +
*[[NavBar_-_Jobs|NavBar - Jobs]]
 +
*[https://help.thermogrid.com/index.php/4._Tab_My_Orders NavBar -&nbsp;Orders]
 +
*[https://help.thermogrid.com/index.php/NavBar_-_Clients NavBar -&nbsp;Clients]
 +
*[https://help.thermogrid.com/index.php/NavBar_-_Reports NavBar -&nbsp;Reports]
 +
*[[NavBar_-_Administration|NavBar&nbsp;- Administration]]
 +
*[[App|App]]
  
−
Are you using Google Chrome?
+
|
 +
&nbsp;
  
−
Is the browser up to date?&nbsp;In Chrome click - the 3 dots in the top right of the browser, click - Help, click -&nbsp;About Google Chrome.
+
*[[Job_Documents_(Creating_Custom_Forms_and_Documents)|Job Documents]]
 +
*[https://help.thermogrid.com/index.php/Credit_Cards Credit Cards]
 +
*[https://help.thermogrid.com/index.php/Daily_Management_Report Daily Management Report]&nbsp;''(DMR)''
 +
*[https://help.thermogrid.com/index.php/Engineering_Analysis Engineering Analysis]&nbsp;''(Load Calculations)''
 +
*[https://help.thermogrid.com/index.php/FAQ FAQ]
 +
*[https://help.thermogrid.com/index.php/Inventory Inventory]
 +
*[https://help.thermogrid.com/index.php/1._Tab_Administration#Club_Memberships_-_Maintenance_Agreements Maintenance Agreements]
 +
*[https://help.thermogrid.com/index.php/Marketing Marketing]
 +
*[https://help.thermogrid.com/index.php/Message_Center Message Center]
  
−
Try a different browser.&nbsp;
+
|
 +
&nbsp;
  
−
Try to recreate the issue on a different device.
+
*[https://help.thermogrid.com/index.php/Payroll Payroll]
 +
*[https://help.thermogrid.com/index.php/QuickBooks QuickBooks]
 +
*[https://help.thermogrid.com/index.php/Rates Rates]
 +
*[https://help.thermogrid.com/index.php/Roles Roles]
 +
*[https://help.thermogrid.com/index.php/Service_Catalog Service Catalog]&nbsp;''(Price Book)''
 +
*[https://help.thermogrid.com/index.php/Timesheets Timesheets]
 +
*[https://help.thermogrid.com/index.php/Troubleshooting Troubleshooting]
 +
*[https://help.thermogrid.com/index.php/VoIP VoIP]
  
−
&nbsp; If you can not recreate the issue on a different device using a different network, see below.
+
|}
 +
</div> <div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> </div> </div> <div class="mw-parser-output">&nbsp;</div> <div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div> <div class="mw-parser-output">&nbsp;</div> </div></div>
  
−
Challenges:
+
= ThermoGrid&nbsp;Website =
  
−
*Logo not loading
+
[[File:2020 ECI ThermoGrid.jpg|x100px|2020 ECI ThermoGrid.jpg|link=https://www.ecisolutions.com/equipment-maintenance-service/thermogrid/]]&nbsp;
−
*VoIP recordings not loading or playing
 
−
*Can't get to ThermoGRID&nbsp;login site
 
−
*Can't upload/download file, documents, pics
 
−
*Can not process Credit cards or ACH
 
  
−
If other devices can do this from other networks check DNS.
+
&nbsp;
−
 
 
−
Settings>More Tools>Developer Tools>Console
 
−
 
 
−
If you see an error "unable to load" (404) "Name not Resolving" you will need to change your DNS.
 
−
 
 
−
On the device go to network settings>Advanced>+DNS Server
 
−
 
 
−
Use 1.1.1.1 or 8.8.8.8
 
−
</div>
 
−
 
 
−
 
 
−
<div class="mw-parser-output">
 
−
<div class="mw-parser-output">
 
−
== VPN - Notice if you use a VPN ==
 
−
 
 
−
For security reasons, in our recent maintenance window, we started to block web traffic to ThermoGRID from areas outside the US and Canada.
 
  
 
&nbsp;
 
&nbsp;
−
 
−
We are currently only targeting companies in the US and Canada so this shouldn't be a problem for most of our customers. It can however, affect some people in specific circumstances.
 
  
 
&nbsp;
 
&nbsp;
−
 
−
To determine if this will affect you, you can review the following questions:
 
  
 
&nbsp;
 
&nbsp;
 +
<div class="mw-parser-output"><div class="mw-parser-output">&nbsp;</div> </div> </div>
  
−
1. Do you plan on using ThermoGRID while traveling outside the US and Canada?
+
= App Information (Beta) =
−
 
 
−
&nbsp; &nbsp; &nbsp; 1b) No. - This change will not affect you for this scenario.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; 1a) Yes. - You will be affected by this change and will likely not be able to connect to ThermoGRID.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If you still need to use ThermoGRID while traveling outside the US or Canada, look into getting a VPN or a proxy server that is based in the US or Canada.
 
−
 
 
−
2. Do you use a VPN while at work?
 
−
 
 
−
&nbsp; &nbsp; &nbsp; 2b) No. - This change will not affect you for this scenario.&nbsp;&nbsp;
 
−
 
 
−
&nbsp; &nbsp; &nbsp; 2a) Yes. -&nbsp; Review question 3.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3. Do you connect to a VPN server outside the US or Canada or get proxied through a country outside the US or Canada&nbsp;?
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3a) Yes. - You will be affected by this change and will likely not be able to connect to ThermoGRID.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;In your VPN client, try to change locations to one in the US or Canada or switch to another VPN provider.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3b) No. - This change will not affect you for this scenario.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3c) I'm not sure. - Look at your VPN client and try to locate where you are connected to.
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If it's in the US and/or Canada and ThermoGRID is currently working for you, you should be okay.&nbsp;
 
−
 
 
−
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If it's not in the US and/or Canada or you can't currently connect to ThermoGRID, in your VPN client, try to change locations to one in the US or Canada or switch to another VPN provider.
 
−
 
 
−
&nbsp; </div>
 
−
<div class="mw-parser-output">&nbsp;</div> </div>
 
−
 
 
−
= ThermoGRID Website =
 
  
−
https://www.ecisolutions.com/equipment-maintenance-service/thermogrid/
+
[[File:TG app page.png|TG app page.png|link=https://help.thermogrid.com/index.php/App]]&nbsp;
 
</div>
 
</div>

Latest revision as of 09:07, 7 October 2021

Demo Video

Make sure you watch this before the training so you know the order of how you will be trained and can see the high level features.
 
 
 
 
 
 
 
 
 

Training

RTENOTITLE

Setup - Drop Downs

Login:

You have receive an address for you ThermoGrid account... The address will be ((your company name).thermogrid.com)  Type this into the address bar at the top of your browser, we recommend using Google Chrome as your browser.

My Account Page (click your name in the top right of the screen)

  • Password
  • Phone
  • Email

 

 
 
 

Scheduling & Dispatching

ThermoGRID_-_Office_-_Dispatching.pdf 

Job flow if you start with a service job, flip it into a sales lead, sell it, and then install it.

   
 
 
 
 
 

Invoicing - Technician Sales Office

Standard Operating Procedures

ThermoGrid_-_Field_Staff_-_Sales_Job.pdf 

ThermoGrid_-_Field_Staff_-_Service_Job.pdf ‎

ThermoGrid_-_Field_Staff_-_Install_Job.pdf 

 

Creating Estimates and Invoices
Advanced Invoicing Tasks (Add Pictures, Units/Equipment, Custom Job Docs)
Counter Sale
 
 
 

Closing Orders, Jobs, Calls

Standard Operating Procedure
ThermoGRID_-_Office_-_Job_Costing_&_Accounting.pdf 
 

Purchasing – Install Coordinator

Standard Operating Procedure

ThermoGRID_-_Office_-_Supplier_Orders.pdf ‎

All the equipment and materials you sell for an install must be setup in the Service Catalog with suppliers names in on the item itself to do the automatic ordering for installs. Once this is done you will have PO generated by supplier on the Supplier Orders tab of the view outputs on an order.

To do the Inventory Management you must complete the setup of your locations and stock levels.

 

 
 

List of all ThermoGrid training pages

 

 

 
 
 
 

ThermoGrid Website

2020 ECI ThermoGrid.jpg 

 

 

 

 

 

App Information (Beta)

TG app page.png 

Retrieved from "https://help.thermogrid.com/index.php?title=Main_Page&oldid=2290"