NavBar - Administration

Company Settings

• From the home page select “Administration”
• Select “Company Settings” (top row, left)
• Select the Edit icon on the top right of the screen
• You can edit/adjust any of the information you have entered
• Save the information
  

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Address Settings

This is where you enter all the information about your company. This is what will show up on you invoices for your clients. 

There is also a section here to type in your terms and conditions.

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Contact Information Settings

This information will be displayed on the company invoice.

The email listed here will be CC'd on invoice sent to clients and will also show up on the message to clients to respond to this email.

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Commissions and Order Settings

Order Options - Here you can rename, add, remove options that pre populate on the Order Estimate page where you price out the client. Just follow the format defaulted in your account to edit these options.

Profit Margin - Here you can change your gross profit or profit margin. This must be put in as a decimal (.55). This will change everything in your service catalog ( price book ) that does not have a retail override or a custom gross margin on the item itself.

Max Commission - This is the percentage that will be used to calculate a true gross margin on items in the service catalog that are commissioned and are using gross margins to calculate the price. (Meaning items that you did not make a retail override price for)

Typical Hot Day - Whatever temperature you select here will change the formulas used to calculate the cooling size of system needed on the Engineering Analysis page of an order. (HVAC)

Typical Cold Day - Whatever temperature you select here will change the formulas used to calculate the heating size of system needed on the Engineering Analysis page of an order. (HVAC)

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Payroll Settings

Overtime paid after - You can choose if you need to pay overtime after 8 hours in a day or 40 hours in a week here. this will be different state to state, please ask your accountant.

Work week begins on - You will also be able to pick the day your payroll begins for a pay period. 

Minimum wage - Put in your local minimum wage here, this will  make sure that if you pay task pay or piece rate to any employees you remain legal. This will be calculated based on clocked in hours and show you the difference between their task pay and minimum wage, then it will bonus them so you remain legal.

Time Off Event Color - When an employee requests time off on the calendar, PTO or not it will use this color so you can quickly identify those that are off.

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QuickBooks Settings

Here you will be able to connect to QuickBooks, see a log of all syncs done or find errors, see all documentation, and change country. To see full instructions for setup go to QuickBooks page.

QuickBooks Desktop

ThermoGRID_-_Administration_-_Set-Up_10_-_Import_Client_Data.docx

ThermoGRID_-_Administration_-_Set-Up_6_-_QuickBooks_Desktop_Intergration.docx 

This is the version that has an app on your computer that you click to login. This you can usually purchase and not have to pay again until you update.

To see full instructions for setup go to QuickBooks page.

 

QuickBooks Online

ThermoGRID_-_Administration_-_QuickBook_Errors.docx

ThermoGRID_-_Administration_-_Set-Up_6_-_QuickBooks_Online_Intergration.docx ‎

This is the version that you open a browser and search for QuickBooks to login. QuickBooks Online has more integration features but has a monthly fee.

To see full instructions for setup go to QuickBooks page.

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Customer Notification Settings (about upcoming jobs)

Here you can change the settings of your text messages and emails for upcoming jobs and appointments for clients. Choose to send E-mail, Text, or Both and add the times in which you wish the messages to be sent.

For more information on how to setup your text messages and emails go to the Message Center. 

 

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Inventory Management Settings

Inventory Tracking - *Please Contact ThermoGrid Support to Enable Inventory Management*

Acceptable Quantity Variance - This will display on the inventory variance page how far off each tech is based on the quantity they should have on their truck.

Acceptable Value Variance - This will display on the inventory variance page how far off each tech is based on the cost of each part and total value of wha they should have on their truck.

 

To learn more go to the Inventory Page. 

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Dispatch Settings

CC Dispatch Notifications = Anytime a job is dispatched it will CC any email listed here.

Notify Before Unassigned Job Ends = Put in minutes you would want to be notified before a job ends. If a job is set for 2 hours and you put 120 min in there it will notify you when job should begin that you didn't assign it yet.

CC Unassigned Job Notifications = if a job has not been assigned you can CC other emails that it still needs to be dispatched.

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Calendar Settings

Default Job Duration = 120 min = a job showing up on the calendar for 2 hours long.  

Means any primary job type you create or any that are in there using the default can be changed here to any timeframe.

Manage Drop Downs Here you can edit each job type times.

• Timezone 
• Business Hours
• Business Days

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Service Area Settings

Here you can put all the zip codes that you service. If an address it put in that does not match any of these it will inform call center that the job is outside yor service area.

Manage Affiliates

Lets you put other businesses in with the zip codes they service and it will recommend to the call center another company to service the client. If they recommended the client to another company they can click a button that will pass the client info automatically to the affiliate and send the client the affiliates information. This can be used for other industry referrals as well.

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Dispatch Settings

ThermoGRID_-_Administration_-_Set-Up_13_-_Dispatching_Settings.docx 

 

These items must be setup prior in the Daily Management Report:

• Category
• Department
• Job Type

Once the DMR is setup you can setup dispatching settings that will dispatch by a few areas.

• Role
• Skill
• Distance
• Performance or KPIs

Example:

Lets say you want to dispatch:

• A service job for HVAC
• Do not want them to drive over 60 miles
•  Want to make sure the tech has the skills 
• And will make you the most revenue
• And it is a 12+ opp (old system)

1. Description "12+ opp Service"
2. Distance "60"
3. Restrict Skills "Yes"
4. Add Condition: "Category" and "HVAC" (third box over) Click +Add
5. Add Condition: "Department" and "Service" (third box over) Click +Add
6. Add Condition: "Job Type" and "12+opp (third box over) Click +Add
7. KPI Measurements: Edit -Indicator = "12+ closing rate" Weight = "Very High" (or low if you are lining up other types of jobs more important) Time period: this month or this and last (time period it is pulling numbers for)

Example:

Lets say you want to dispatch:

• Any HVAC Service job to anyone

Add Condition: "Category"  and "Service" (third box over) Click +Add

 

 

 

Club Memberships - Maintenance Agreements

   Download SOP

Deferred_Revenue_for_Memberships.docx  QBO

ThermoGRID_-_Administration_-_Set-Up_12_-_Club_Memberships.docx 

PMs, Maintenance Contracts 

 

Financial Settings

Standard Operating Procedure

ThermoGRID_-_Administration_-_Set-Up_5_-_Financial_Settings.docx ‎

Commission Scale

Here you can set up a commission scale.

 

If you want to give 10% commission on everything sold no matter what.

Discount Percentage = 1

Sales Only % = .1

If you want to give 10% if the sales rep discounts less than 10% and 5% if they discount 20% and nothing above that.

Discount Percentage = .1

Sales Only % = .1

Discount Percentage = .2

Sales Only % = .05

If you want to give 10% if the sales rep discounts less than 10% and 5% if they discount 20% and nothing above that and if it's a tech lead the tech gets 2% and it goes against the sales rep.

Discount Percentage = .1

Sales Only % = .1

Sales w/ Tech % = .08

Tech % = .02

Discount Percentage = .2

Sales Only % = .05

Sales w/ Tech % = .03

Tech % = .02

 

 

Bonus Scale

If you want to pay on Gross Margin or bonus on it you can do it here.

If you want to pay sales rep 2% if GM is over 55%

Gross Margin Percentage = 0.57

Sales Only % = 0.00

Sales w/ Tech % = 0.00

Tech % =  0.00

Gross Margin Percentage = 1.00

Sales Only % = 0.02

Sales w/ Tech % = 0.00

Tech % =  0.00

Example

If you want to pay sales rep 2% if GM is over 55% only if it is a tech lead.

Gross Margin Percentage = 0.57

Sales Only % = 0.00

Sales w/ Tech % = 0.00

Tech % =  0.00

Gross Margin Percentage = 1.00

Sales Only % = 0.00

Sales w/ Tech % = 0.02

Tech % =  0.00

Payment Methods

 

How to Add or Modify Payment - Financing Options

 

• From the home screen select “Administration”
• Select “Financial Settings” (top row, right)
• Then select “Financing plans” (middle)
• Select the edit icon (top, right of the screen)
• You can edit any of the terms that you have entered
• To add a new plan select “+Add Row” (top, left)
• Type in the company name
• Type a description of the finance plan
• Enter the deal fee (the cost to you to use this plan)
• Enter the interest rate
• The payment factor calculates what the home owners payments would be
• Save the plan
• You can now select this plan on any purchase order

 

 

City Permits

-- Out of Order ---

 

Discounts & Fees

Edit

+ Add Discount Or Fee

Name = This will be the name sale and field reps see on the Order Estimate page under "Discounts and Fees"  

Discount / Fee = Here you choose if this item you are setting up a discount or a fee

Percent / Amount = Percentage if adding a certain percent or discounting a certain percent. Amount would be a dollar amount discount such as $200

Value = Put percents in like 10.00 = 10%, Amount =  200.00 = $200

 

 

Payment Integrations

 

We will do this for you, send us the application. Application Once set up you can take a payment in TG. Document 

Manage Service Catalog

In ThermoGRID

 

How to Tag an Item / One Component Tag

• Select the “Administrative” section
• Select “Manage Service Catalog” (located on the bottom left)
• Select the icon next to the item you want to tag
• Scroll to the bottom of the page, to the left there is a section you will see “Tags” with text following
• The tag is the main component of the text
• Go to the item you want tagged to that item
• Scroll down to the same location of the page
• Type or paste the tag from your pervious item in the “Parent Tag” section below the “Tags” section.
• Change “Auto Add with Parent” to “Yes” (located to the right of the tags section)
• Click Save

Now anytime you create a purchase order with your original item you selected (the parent tag), your tagged item will appear below it in somewhere your purchase order automatically.

Export Catalog

https://www.youtube.com/watch?v=lOg2OExt9uw

How to add multiple items quickly by exporting to Excel

• Select “Administration”
• Select “Manage Service Catalog”
• Click the Setting Drop-down list
• Select “Export Catalog”
• A pop up will appear select “Open” and Excel will launch
• Select “Enable Editing”
• Located at the bottom of the page in a row, select the unit you are working with
• Go to the other Excel window of the sheet you’ll be adding in from
• Copy the Model Numbers (drag down to select multiple)
• Paste under the Model Number category, at the bottom of the page following the current text
• Copy and Paste the Cost, just as you did the Model Number
• Copy and Paste the tonnage
• Type the type of unit and drag that down to all of the cells of your new item
• Copy and Paste the Supplier and drag that down the cells
• Copy and Paste the dates of expiration from another component you have and bring that down the cells
• Type the Brand and copy and drag that down to the remaining cells
• Copy the three “Y” (Add auto with parent, Can remove from parent, and Can add without parent) and bring them down and paste and drag them in to each of your new cells
• Copy the Type of Equipment (first category) and bring that down and paste it and drag it down in to the new cells
• Type your down Description (second category) and copy and drag it down – but you will need to edit the tonnage
• Put the Labor Hours and Labor Costs, copy and drag it down ( you can copy previous items if it matches)
• Copy the “ Y, Y, and N” (the Apply gross margin, Applies to commission, and allow retail override settings questions) and paste and drag those down
• Save As
• Go back to ThermoGRID
• Click the Setting Drop-down list
• Select “Import Catalog”
• Add file, and select the file and open it
• Start upload
• Validate file (checks for errors and will tell you exactly where to fix them if needed, if you need to do this you will have to click “Add fixed file” after correcting your errors”
• Import file

 

 

 

 

 

Tags

 

How to Tag an Item / One Component Tag

• Select the “Administrative” section
• Select “Manage Service Catalog” (located on the bottom left)
• Select the icon next to the item you want to tag
• Scroll to the bottom of the page, to the left there is a section you will see “Tags” with text following
• The tag is the main component of the text
• Go to the item you want tagged to that item
• Scroll down to the same location of the page
• Type or paste the tag from your pervious item in the “Parent Tag” section below the “Tags” section.
• Change “Auto Add with Parent” to “Yes” (located to the right of the tags section)
• Click Save

Now anytime you create a purchase order with your original item you selected (the parent tag), your tagged item will appear below it in somewhere your purchase order automatically.

 

How to add multiple items quickly by exporting to Excel

 

• Select “Administration”
• Select “Manage Service Catalog”
• Click the Setting Drop-down list
• Select “Export Catalog”
• A pop up will appear select “Open” and Excel will launch
• Select “Enable Editing”
• Located at the bottom of the page in a row, select the unit you are working with
• Go to the other Excel window of the sheet you’ll be adding in from
• Copy the Model Numbers (drag down to select multiple)
• Paste under the Model Number category, at the bottom of the page following the current text
• Copy and Paste the Cost, just as you did the Model Number
• Copy and Paste the tonnage
• Type the type of unit and drag that down to all of the cells of your new item
• Copy and Paste the Supplier and drag that down the cells
• Copy and Paste the dates of expiration from another component you have and bring that down the cells
• Type the Brand and copy and drag that down to the remaining cells
• Copy the three “Y” (Add auto with parent, Can remove from parent, and Can add without parent) and bring them down and paste and drag them in to each of your new cells
• Copy the Type of Equipment (first category) and bring that down and paste it and drag it down in to the new cells
• Type your down Description (second category) and copy and drag it down – but you will need to edit the tonnage
• Put the Labor Hours and Labor Costs, copy and drag it down ( you can copy previous items if it matches)
• Copy the “ Y, Y, and N” (the Apply gross margin, Applies to commission, and allow retail override settings questions) and paste and drag those down
• Save As
• Go back to ThermoGRID
• Click the Setting Drop-down list
• Select “Import Catalog”
• Add file, and select the file and open it
• Start upload
• Validate file (checks for errors and will tell you exactly where to fix them if needed, if you need to do this you will have to click “Add fixed file” after correcting your errors”
• Import file

Manage Suppliers

If you have suppliers added you must have an address for them if you are using the map feature. If no address is in every time you go to the map it will have a geo locate error for each supplier with no address.

How to Add a Supplier

 

• From the home screen select “Administration”
• Select “Manage Supplier” (bottom row, middle)
• Select “+ Add Supplier” at the top right of the page
• Enter all the necessary information that appears
• You will enter the supplier name and address information and the suppliers contact information
• The e-mail is important for when you create the purchase order
• Save all information

 

Manage Drop Downs

Service Types

These are the filters use when selecting items from the Order Estimate page. Some items have additional filters the allow Techs or sales reps to narrow down their searches.

These are the defaults in the price book that have filters. These are the main pages when the service catalog is exported to excel. You can edit these names in ThermoGRID but not on the export.

• Furnace
• Air Handler
• Air Conditioner
• Heat Pump
• Mobile Home Furnace
• Geo Thermal
• Boiler

This will show you which filter goes with each area, make sure you look this over and think it through if you want to edit these. Service Filters

The filters that default are:

Filter 1	Brand A
Filter 2	Efficiency A
Filter 3	Size
Filter 4	Efficiency B
Filter 5	Brand B
Filter 6	Efficiency C

Before adjusting these make sure you understand what you are looking for. We recommend adding items from the price book to see how it all flows and even ask for help if you need it.

When these are change it will change it on the export to excel from the service catalog but it must be changed in ThermoGRID not on the excel file.

Service Categories

In addition to the default Service Types you can create other categories that have no filters. this means when you click the category you will see a list of all items within it right away.

• Furnace
• Air Handler
• Air Conditioner
• Heat Pump
• Mobile Home Furnace
• Geo Thermal
• Boiler

Examples

• Ductwork
• IAQ
• Water Heaters
• Electrical
• Fixtures
• Service
• Etc.

Or you can go even further and put:

• Capacitors
• Contractors
• Blower Motors
• Etc.

When you export the service catalog it will be column B. You can create new Categories on the fly while the catalog is in excel and import back in.

 

Service Filters

These are the filters use when selecting items from the Order Estimate page. Some items have additional filters the allow Techs or sales reps to narrow down their searches.

 

These are the defaults in the price book that have filters. These are the main pages when the service catalog is exported to excel.

• Furnace
• Air Handler
• Air Conditioner
• Heat Pump
• Mobile Home Furnace
• Geo Thermal
• Boiler

The filters that default are:

Filter 1	Brand A
Filter 2	Efficiency A
Filter 3	Size
Filter 4	Efficiency B
Filter 5	Brand B
Filter 6	Efficiency C

Before adjusting these make sure you understand what you are looking for. We recommend adding items from the price book to see how it all flows and even ask for help if you need it.

When these are change it will change it on the export to excel from the service catalog but it must be changed in ThermoGRID not on the excel file.

 

 

Home Types

By editing this you will be able to add different types home types in your market. This allows a tech to know what they are getting into before arriving on the job.

You can add in Business or Slab. You can customize any way you wish.

It will default with:

Apartment
2 Story
Ranch
Duplex
Town House

Just click edit and + Add to add new ones.

Click the trash can to delete

Job Status

By editing this you will be able to add different types status for jobs.

This can allow you to sort daily on people the waiting for parts, No Sales, Missed opportunities, etc. Just make sure any type of call needing to be closed needs to have the word closed in it. "Close Client Canceled"

You can customize any way you wish.

It will default with:

Open
Holding for parts
Go Back
Closed

Click the trash can to delete

Just click edit and + Add to add new ones.

Job Tech Status

 

By editing this you will be able to add different types statuses for jobs.

This can allow you to see where each tech is at with a job and have it color coded.

You can customize any way you wish.

It will default with:

Dispatched
In-Route
Onsite
Running Late
Complete

Just click edit and + Add to add new ones.

Click the trash can to delete

Primary Job Types

 

By editing this you will be able to add different types of Primary Job Types.

Primary Job Types we can:

• Assign different color to them.
• Different Roles
• Default expected duration of the job.
• Number of expected jobs.
• Assign different client notifications templates.

Also you can go to Customer Notification Settings (about upcoming jobs) to set when and how many reminders are sent.

You can customize any way you wish.

Just click edit and + Add to add new ones.

Click the trash can to delete  

Job Lead Sources

By editing this you will be able to add different types of Lead Source you wish to track. The VoIP system can automate this for you but you can still edit it.

You are able to add this to a job that is created and you can run reports based on lead source on the "Orders Report".

You can customize any way you wish.

It will default with:

Internet
Phone Book
Radio
TV
Referral
Networking
Home Show
Existing Client

Click the trash can to delete

Just click edit and + Add to add new ones.

Job Reasons

 

By editing this you will be able to add different types of Job Reasons.

This can allow you to look at the dispatch board at a glance and see what types of jobs are coming in but narrow it down a little more that just "Service" or "Repair" Maybe like "No Heat" or "Water Leak"

You can customize any way you wish.

It will default with:

Install
No Heat
No Cool
Noise Issue
Comfort Issue
Maintenance
Needs Estimate

Click the trash can to delete

Just click edit and + Add to add new ones.

Job Priorities

By editing this you will be able to add different types Priorities for jobs. This way call center can look at the dispatch board and quickly see which job is a higher priority than another if ones need to be rescheduled.

This can allow you to sort daily on people the need to be called back, etc. Just make sure any type of call needing to be closed needs to have the word closed in it. "Close Client Canceled"

You can customize any way you wish.

It will default with:

1	Flexible Call Back / Club Member No Heat No Cool
2	Call Back / Club Member No Heat No Cool
3	Flexible No Heat, No Cool 12+ Years Old
4	No Heat, No Cool 12+ Years Old
5	Flexible No Heat, No Cool Less than 12 Years Old
6	No Heat, No Cool Less than 12 Years Old
7	Club Member Maintenance 12+ Years Old
8	Club Member Maintenance Less Than 12 Years Old
9	Tune-Up 12+ Years Old
10	Tune-Up less than 12 Years Old
-1	Tech Lead No Heat / No Cool (Sales)
-2	Marketed Lead No Heat / No Cool (Sales)
-3	Tech Lead Operational (Sales)
-4	Marketed Lead Operational (Sales)
-5	One Legger / Tight Time Schedule (Sales)

Just click edit and + Add to add new ones.

Click the trash can to delete

 

Call Status

By editing this you will be able to add different types status for calls.

This can allow you to sort daily on people the need to be called back, etc. Just make sure any type of call needing to be closed needs to have the word closed in it. "Close Client Canceled"

You can customize any way you wish.

It will default with:

Open
Holding for parts
Go Back
Closed

Click the trash can to delete

Just click edit and + Add to add new ones.

 

 

 

Call Resolutions

By editing this you will be able to add different types of resolutions for calls.

This can allow you to track Reason for no book. Just Put "No Book - Price" and "No Book - Full Schedule"

You can customize any way you wish.

It will default with:

Booked
No book
Vendor
Telemarketing
Wrong Number
Existing Client Info

Just click edit and + Add to add new ones.

Click the trash can to delete 

Tech Skills

 

By editing this you will be able to add different types of skills required to perform certain jobs.

It will default with:

Call Back
Repair Mini-split
Install Furnace
Install AC
Install HP
Install Boiler
Install Geo
Install IAQ
Sales IAQ
Repair Geo
Repair Boiler
Tune Up AC
Tune Up HP
Tune Up Furnace
Tune Up Boiler
Tune Up Geo
Repair AC
Repair HP
Repair Furnace
Sales Replacement

Just click edit and + Add to add new ones.

Click the trash can to delete 

 

These can be added to each user under Manage User Accounts.

These can be added to a job. 

Unit Types

By editing this you will be able to add different types of units your company provides service for or sells.

It will default with:

Air Conditioner
Water Heater
EAC
Package Unit
Filter
Humidifier
Furnace
Heat Pump
Mini Split
HRV
Water Heater
Boiler
Geothermal

Just click edit and + Add to add new ones.

Click the trash can to delete.

This will give you the option to add these types of units when adding equipment to the order and allow you to select these types of units when creating a club membership. (Service Agreement or PM)

Unit Extras

By editing this you will be able to add different types of items your company provides as part of maintenance. (UV Lights, Filters, Belts Etc.)

Just click edit and + Add to add new ones.

Click the trash can to delete.

Once a "Unit" (Furnace, AC, Heat Pump, Water Heater, Ect.) is added in on the Call, Order, or Client section then you can add the extras. **Must save the unit first.

This allows you to add the extras to the units and see what the client needs before going out or even report on all of them from the Membership Report.

 

 

 

Unit Warranty Types

 

By editing this you will be able to add different types of warranties your company provides.

 

It will default with:

1. Manufacturer
2. In House
3. 3rd Party

Just click edit and + Add to add new ones.

Click the trash can to delete 

 

Manage Job Documents

We can provide you with up to 5 different documents you can use as is or edit as you wish.

 

The program used is called CKEditor and may take some skills to create a document from scratch.

https://docs.ckeditor.com/ckeditor5/latest/framework/guides/ui/document-editor.html

 

We can provide training to help you create a custom document or we can custom build documents for you at $187/hour.

 

Default Job Documents:

 

	Safety Inspection Checklist	A checklist used by a field tech to do a safety inspection while on a job
	Gold Star Signup	Gold Star Signup
	Install Inventory	Used Description
	Preventative Maintenance Agreement	Preventative Maintenance Agreement
	Service Maintenance Agreement Application	Platinum, Gold, and Silver
	Inspection Report 1	Inspection Report 1
	club	club
	Final Inspection Check List	Final Inspection Check List
	Total Comfort Maintenance Report	Total Comfort Maintenance Report
	Inspection Report	Inspection Report

 

• • NOTE** Do not set a height perimeter for the document or it will not be able to load when printing. It is always good practice to put a little data in when creating the document thn going the order to see what it looks like when printing as it will look a little different.

Manage Communications

- Manage Email Templates

- Manage Text Templates

1. To create as many email/text templates you want follow these steps.

• Administration
• Manage communications
• Manage email templates
• Either click pencil to edit or add new
• Make sure the category is correct

Customer Email Notification (About Upcoming Jobs)

Client Job Communications

Membership Communications

Equipment Communications

 

"Customer Notifications of upcoming jobs"

2. To set your reminder notification time frames follow these steps.

• Administration
• Company Settings
• Edit
• Customer Notifications of upcoming calls
• Here you can choose time frame and type.

3. To choose different notifications for different job types follow these steps.

• Administration
• Manage drop downs
• Primary job types
• Edit
• Here you can choose message by job type

 

Communication Integration

 

VoIP

 

 

 

Inventory Management

https://help.thermogrid.com/index.php/Inventory

 

Manage Users

This allows you to edit team members information or time off requests.

Standard Operating Procedure

ThermoGRID_-_Administration_-_Set-Up_3_-_Manage_Users.docx

Manage User Accounts

How to Add a New User to ThermoGrid

 

• From the home screen select “Administration”
• Select “Manage Users” (top row, center)
• Select the “+Add User” icon that appears at the top right of the page
• Type in all the necessary information that appears
• The authorization level gives them different rights, so select accordingly - Roles
• Create a username/password
• Select “Add User” at the bottom of the page
• If you want to remove a person select their name and click the remove ____(their name) button on the screen that appears and then select remove on the pop-up

Manage Time Off Requests

Hours of PTO must be given to an employee in Manage User Accounts

Then you can See how much PTO each person has remaining, what they used when they used it.

You can approve or decline time from here or on the calendar by clicking on the request.  

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